What to Expect

The Den Herder Experience

We want to get to know you and your pet. We don’t want to be the only ones asking questions—we encourage yours. As a partner in ensuring your pet’s health, we will educate you on home care and cover our treatment plan for your pet. If you would like an estimate of the cost for your pet’s care, please feel free to ask. Typical appointments last around 15 minutes, and we ask that you request an appointment so we are sure to have staff available to help you.

Partners in Education

We offer a wide array of educational materials for all types of pets. From general information to detailed plans for your pet’s specific breed, we want you to stay informed. Explore our Education Resources for handouts, Do-It-Yourself Videos, online links, and other educational information.

Payment Policy

We expect payment at time of service. Please feel free to ask for an estimate of your pet’s visit—we are happy to provide this so you can make an informed decision about your pet’s care and plan your budget accordingly. In addition to cash or check, we accept Visa®, MasterCard® and Discover®. We also accept CareCreditSM, which is a no- or low-interest payment plan for those who qualify. Many of our clients carry pet insurance through a variety of carriers, and we are happy to help you arrange that.